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Showing posts with label users. Show all posts
Showing posts with label users. Show all posts

Sunday, January 9, 2011

Agency Proposes 'Do Not Track' Option for Web Users - New York Times

The F.T.C.’s proposal, a broad framework for commercial use of consumer data, would encourage companies to promote consumer privacy when developing new products and services, among other provisions. Do-not-track controls would let Web users decide whether Internet sites and advertisers could collect information about their browsing and buying habits as well as other personal data.

The recommendations, in a report released by the commission that solicits public comment over the next two months, are based on the commission’s belief that current practices regarding privacy protection have not kept pace with the rapid growth of technology and new business models.

Industry self-regulation, the preferred model among advertising companies and many online retailers, has “failed to provide adequate and meaningful protection” for consumers, the report said.

Now, the trade commission hopes to adopt an approach that it calls “privacy by design,” where companies are required to build privacy protections into their everyday business practices. That approach would include retaining data on consumer preferences and online browsing activity only as long as needed and deleting data on a regular basis.

The report also recommends that companies adopt simpler, more transparent and streamlined ways of presenting consumers with their options rather than the “long, incomprehensible privacy policies that consumer typically do not read, let alone understand.” And the report recommends that data brokers give consumers “reasonable access” to whatever data they have collected.

While the report is critical of many current industry practices, the commission will probably need the help of Congress to enact some of its recommendations.

“I do not think that under the F.T.C.’s existing authority we could mandate unilaterally a system of ‘do not track,’ ” David Vladeck, the director of the commission’s bureau of consumer protection, said Wednesday at a conference sponsored by Consumer Watchdog, a nonprofit group.

“There are ways we could coax, cajole and charm industry in that direction,” Mr. Vladeck said. But, he added, “If the decision was made by Congress that ‘do not track’ should be put in place immediately, it would take an act of Congress.”

There is support in Congress for doing so, however, and the House Subcommittee on Commerce, Trade and Consumer Protection will take up the matter at a hearing Thursday that will examine the feasibility of creating a simple and universal method of opting-out of being tracked online.

Christopher Soghoian, a privacy and security researcher, said at the Consumer Watchdog conference that most consumers do not have privacy software and that the use of privacy options in most Internet browsers “doesn’t do much.”

Because many of the companies that make Web browsers are also supported by advertising networks, “the design decisions are motivated by a desire not to hurt their advertising divisions,” Mr. Soghoian said.

“The situation right now is laughable,” he added. “There certainly isn’t a single one-stop shop.”

Edward Wyatt reported from Washington and Tanzina Vega from New York.

This article has been revised to reflect the following correction:

Correction: December 1, 2010

An earlier version of this article misspelled David Vladeck's name as Vladek.


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Saturday, January 8, 2011

Plan could charge some users higher Internet fees - USA Today

People who spend a lot of time watching videos or downloading files from the Internet could pay higher prices as part of a controversial proposal that Federal Communications Commission Chairman Julius Genachowski unveiled Wednesday.He will ask the five-member regulatory agency to vote on Dec. 21 on rules that he says would "preserve the freedom and openness of the Internet." President Obama has said that protecting what's known as net neutrality would be a top goal.

Genachowski said that his proposal would bar "unreasonable" efforts by Internet providers — led by cable and phone companies — to help some services and hurt others. For example, providers couldn't provide smooth and uninterrupted transmissions for communication services that they own, and jittery or delayed transmissions for competitors such as YouTube or Skype.

But Genachowski apparently hopes to win cable and phone company support by endorsing their right to make heavy Internet users pay more. It's been unclear whether the FCC would deem such pricing plans to be discriminatory: For example, consumers might favor unlimited conventional cable TV over a Web video service such as Netflix if broadband prices were tied to how many minutes or megabytes they use.

"The thrust of the proposal has shifted from purely preserving 'openness' to now simultaneously acknowledging the need for broadband rationing," says analyst Craig Moffett of financial services firm Bernstein Research.

Genachowski also made a concession to cable and phone companies by abandoning his effort to reclassify the Internet as a regulated communications service, similar to telephone connections.

Internet providers vigorously objected to that effort, launched in May following a U.S. Court of Appeals ruling. Justices said the FCC lacked authority to set rules for the Internet because the agency has classified it as an unregulated information service.

Republican Commissioner Robert McDowell challenged the FCC's authority to adopt what he called an "ill-advised" and "highly interventionist" plan. House Republicans are "promising to attack the FCC move to write rules," says analyst Rebecca Arbogast at financial services firm Stifel Nicolaus.

Net neutrality supporters were divided. Free Press CEO Josh Silver called the proposal "disappointing." Craigslist founder Craig Newmark said it would "help ensure certainty in markets while also preserving the openness ... of the Internet."

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Monday, December 20, 2010

Twitter links users to Apple music social network - Reuters

A Twitter page is displayed on an Apple iPhone in Los Angeles October 13, 2009. REUTERS/Mario Anzuoni REUTERS/Mario Anzuoni

A Twitter page is displayed on an Apple iPhone in Los Angeles October 13, 2009.

Credit: Reuters/Mario Anzuoni REUTERS/Mario Anzuoni

SAN FRANCISCO | Thu Nov 11, 2010 12:53pm EST

SAN FRANCISCO (Reuters) - Microblogging website Twitter said on Thursday it will link its service with Apple Inc's new music-oriented social network.

Apple announced the Ping social network in September. It works within Apple's iTunes music program and lets users follow artists and recommend songs to their chosen circle of friends.

Twitter said its more than 175 million registered users can now connect their accounts to Ping, allowing them to put song previews and links to buy music from the iTunes store directly in their messages, which are known as "tweets."

Twitter's deal comes after Apple failed to strike a Ping partnership with social networking leader Facebook, which has more than 500 million users.

Apple Chief Executive Steve Jobs told the All Things Digital blog in September that Apple had held talks with Facebook about a deal related to Ping, but the discussions did not produce an agreement.

Facebook declined to comment on Thursday.

Cupertino, California-based Apple's shares were down 88 cents at $317.15 in afternoon trading on the Nasdaq.

(Reporting by Gabriel Madway, editing by Gerald E. McCormick)


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Monday, December 6, 2010

Facebook Offers Local Deals for Mobile Users - New York Times

People who use Places, Facebook’s location feature, will see a yellow icon indicating that a redeemable deal or coupon is available nearby. They can then use the application to “check in” at the store or restaurant and show their phone’s screen to an employee to claim their deal.

“We’re enabling merchants to push deals out to their existing customers and hopefully attract new customers,” said Tim Kendall, director of monetization at Facebook, during a press event at the company’s headquarters in Palo Alto, Calif.

Mr. Kendall said Facebook would not charge businesses directly to list coupons and special deals through the mobile application. Instead, businesses can purchase advertising to publicize their offerings on Facebook, he said.

One of Facebook’s first partnerships involving the new Deals feature is with the Gap. The company outlined a campaign offering a free pair of jeans to the first 10,000 users who check into their local Gap store using Facebook’s mobile application.

Facebook also plans to work with nearly two dozen major chains like H&M, 24-Hour Fitness and McDonalds for special offers. But eventually all merchants and small businesses with a Facebook Places page will be able to offer deals.

“It starts to solve an age-old problem that local businesses have always had,” said Emily White, director of local at Facebook. “They’ve been told they need to be online. But it hasn’t always been clear what the benefit is. That’s what this deals platform allows. It’s turning those fans, those visitors, those eyeballs into real dollars, real people and real business.”

Local retailers will be able to offer several different kinds of deals, including one-time offers and loyalty rewards, as well as “friend deals,” for those who check in and “tag” multiple friends. Mark Zuckerberg, the founder and chief executive of Facebook, said it would be difficult to defraud the system because people will be required to be present at a store in order to redeem the coupon.

To start, the new feature is available only through the Facebook iPhone application. Android users can find local deals through a dedicated mobile Web site.

Facebook’s deals program borrows heavily from location-based social networks like Foursquare, Loopt and Gowalla, which have long been experimenting with similar ways to offer rewards and deals on cellphones.

Facebook’s large user base, which exceeds half a billion people, gives the company a clear advantage over smaller competitors that have only just begun to gain traction, said Ray Valdes, an analyst at Gartner.

“Facebook is now the largest photo-sharing site on the Web and the largest invite service on the Web,” he said. “Getting into the local deals business might have the same effect. Competitors will have to maneuver in order to not be at a disadvantage and get squashed.”

Facebook’s announcement also places the company more squarely in Google’s line of sight, as both companies battle to be the primary hub for both businesses and consumers on the Web. In recent months, Google has taken steps to bring more small businesses online and help users find those businesses more easily.

Analysts say the two companies are competing to tap the market for mobile advertising and search, which is still in its infancy. For retailers, the Facebook feature offers the chance to establish online connections with real-world customers and learn more about them.

Another advantage Facebook has over Google is a way to exploit the social connections of its users. As they cash in on deals, alerts are published to their Facebook news feeds, alerting people in their network to the offer and broadening the number of people who know about it.

“Each of these announcements may seem like a small thing, but it adds to the centrifugal force that Facebook has in the evolving modern Web,” said Mr. Valdes.

Mr. Zuckerberg said the announcement aligned with Facebook’s larger goal of building a social Web that, increasingly, is also mobile.

To illustrate the point, he said 200 million people were now using Facebook through its mobile application, a threefold increase since last year.

“Think about Android and iPhone,” Mr. Zuckerberg said. “This is a much bigger footprint than that. The only bigger platform is the mobile Web itself.”


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Wednesday, October 13, 2010

New Facebook tools invite users to stay longer - Los Angeles Times

Mark Zuckerberg Facebook founder Mark Zuckerberg, introducing the changes at a news conference, said, "It's a core part of our belief that people own and have control of all the information they upload." (Paul Sakuma, Associated Press / October 5, 2010)

Facebook on Wednesday unveiled tools that give users freer access to the data they've sent the website and make it easier for them to interact with smaller circles of friends, features that analysts say could increase sharing and time spent on what is already the world's largest social networking service.

Facebook will also now allow its more than 500 million users to more closely monitor and control what personal data third-party applications access via a dashboard. The move is likely to appease some concerns of lawmakers and privacy watchdogs who have complained that Facebook does not adequately protect the privacy of its users.

The three new features, the result of two months of intense work at the company, started rolling out to users Wednesday. Last week, Facebook launched new photo features including high-definition images and better tagging.

Facebook founder Mark Zuckerberg announced the changes at a news conference at his company's Palo Alto headquarters, his first public appearance since last Friday's debut of "The Social Network." Zuckerberg declined to discuss the movie that explores the controversial founding of the 6-year-old company. He had previously called the movie "fiction."

"It's a core part of our belief that people own and have control of all the information they upload," Zuckerberg said.

Rather than blasting information to all of their friends, Facebook users can now put their friends in different groups and send messages and chat with people in those groups.

"What we've created here out of the box blows everything else away," Zuckerberg said. "We think that's what people are going to want to use."

Facebook already offered a feature that let users create custom friend lists, but only 5% of users took the time to do that, Zuckerberg said. Users can create groups to share baby pictures with family members, reunion information with high school pals or exercise tips with fellow joggers, for example.

"People are undoubtedly going to take to this," Forrester Research analyst Augie Ray said. "Once people get invited to a group and understand how it is used there is going to be a natural gravitation toward using it."

That gravitational pull could yank users away from other sites that offer popular groups services such as Yahoo and Google.

Facebook users will also be able to download all the information they have uploaded to the site, answering a key criticism that Facebook is a "closed" site that does not allow users to export their information.

Marissa Mayer, Google's vice president of search and user experience, addressed that concern last week at the TechCrunch Disrupt conference. The "download your information" feature will give users a ".zip" file with all the photos, videos, status updates, friends lists and other information they put on the site.

Despite strides, Facebook continues to be dogged by privacy concerns. In August, Facebook rolled out a new feature called Places that lets users share their locations, prompting complaints from some privacy watchdogs. Facebook responded by requiring users to opt in to the service.

Facebook is banking on its rising popularity to generate advertising sales, which makes up the bulk of its income. Revenue is expected to hit at least $1.4 billion in 2010, up from $700 million to $800 million last year. The privately held company is valued at nearly $34 billion.

Erica Newland, in a blog post for the Center for Democracy & Technology, said the new features "demonstrate that Facebook has listened to past criticisms about its practices and is ready to play a leadership role when it comes to user privacy."

Privacy watchdog Jeffrey Chester, director of the Center for Digital Democracy, disagreed, saying Facebook hadn't gone far enough in giving consumers access to the data it collects on them and what it does with that data.

"Facebook is still operating as a largely stealth data collection platform, allowing advertisers to target users through nontransparent means," Chester said. "Facebook is a huge privacy problem."

jessica.guynn@latimes.com


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