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Monday, January 24, 2011

AT&T coverage woes: What's the problem? - USA Today

This week a Consumer Reports survey confirmed what many iPhone owners already knew --that carrier AT&T has some serious issues with its network. CR said AT&T's customer satisfaction was the "worst" of the top 4 carriers--Verizon, Sprint, T-Mobile and AT&T.

Why can't get AT&T get it together? And what can be done about it? For answers, we turned to Charles Golvin, who covers the wireless industry as a long-time analyst for Forrester Research.

Q: So what exactly is the problem with AT&T's coverage?

A: It's not a coverage issue, it's a capacity issue. It's having the towers in the right places, and bandwidth to support the traffic. In some markets, like New York and San Francisco, AT&T just hasn't caught up to the overall demand.

Q: Would it be any different if the iPhone was with another carrier?

A: If Verizon had the iPhone, it would have suffered a lot of the same challenges. With voice calls, carriers have 20 years of experience that helps them predict what usage on their networks would look like. They never had this kind of experience for data usage. People are using the network in very different ways.

Q: Android phones (such as the Droid series with Verizon) use a lot of data too, but we don't hear complaints about lost calls.

A: Verizon's network handles voice calls and data differently, so even if Droid phones use a lot of data it doesn't impact the network's ability to keep a voice call alive.

Q: What should AT&T do?

A: They are doing it. They are continuing to invest in new cell towers and expanding the capacity.

Q: Why haven't the complaints affected AT&T's subscriber counts? (In the 3rd quarter, AT&T noted a 2.6% increase in subscribers--for a total of 92.8 million.)

A: People want the iPhone and are willing to give up a lot in order to get it. The subscriber numbers haven't gone down; however, the iPhone is a big part of the numbers. Were it not for the iPhone, (subscriber churn) would be more visible.

Q: Will AT&T see much impact from the Consumer Reports piece?

A: Its impact will be small. Today, when consumers are considering a different wireless carrier, what Consumer Reports says is irrelevant to you. You rely on friends and family. Their recommendations carry more weight, because they can tell you how the service performs where you live.

EARLIER: Consumer Reports: AT&T the 'worst carrier'

By Jefferson Graham

See photos of: Apple, iPhone, AT&T


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Designing an enforceable climate law - ABC Online

Find More Stories Creative: Global Warming (Thinkstock: Comstock) 2 Comments

Dan Cass

Dan Cass

The impending failure of the international climate conference at Cancun is the latest in a string of failures going back 20 years, to the negotiations that crafted the UN Framework Convention on Climate Change (UNFCCC).

I was at the UN Conference that agreed to the UNFCCC. I was dismayed that the Convention and its subsidiary agreements such as the Kyoto Protocol, would all be non-binding treaties. Any knowledge of international relations - or human nature - should tell us that a non-binding treaty on climate change is about as effective as a peace vigil in a bombing raid.

Let us contrast the climate treaty fiasco with that ancient, discredited treaty process which formed the beginnings of international public law.

The Vienna Peace Congress of 1814 was disparaged at the time but historians now agree that it set the tone and procedure for subsequent international law and prevented European wars from escalating into world wars, for 100 years. (In his PhD thesis, Henry Kissinger declared this the longest period of ‘peace’ that Europe has ever had.)

The goal of the Congress was to restore stability after the upheaval of the French Revolution. For war-torn Europe in the Age of Revolution, the order of things seemed as fragile as our future looks as we stand at the precipice of climate catastrophe.

Vienna’s agreements mediated two opposing principles. Balance of power was the principle that the Great Powers should enforce peaceful order by redrawing national borders so that no state was powerful enough to successfully wage war on its neighbours. Sovereign equality between states was the principle all other powers pleaded, hoping to influence consensus.

Contemporary wits called Vienna the ‘Dancing’ Congress, in reference to the frivolous socialising and official entertainments that went on in what was the cultural and geographical centre of old Europe, a decadent, cosmopolitan city of palaces, parks, mansions and salons.

In a blow against sovereign equality, the Congress never even met in the form we would recognise, of a plenary assembly of states. Formal negotiations were exclusive affairs hosted by Prince Klemens von Metternich, the Austrian foreign minister, in his apartment.

The bulk of diplomacy at Vienna took place at night, during social events. As Counte Auguste de La Garde-Chambonas observed, “A kingdom was cut into bits or enlarged at a ball... a constitution was planned during a hunt.”

The Festivals Committee kept delegates entertained with a roster of extravagant social events. There were operas in the city parks and artificial forests installed inside palaces. Delegations and various aristocratic hangers-on took day trips outside the city for vast hunts. Ludwig van Beethoven gave a concert. Schönbrunn Palace Zoo showed a collection of ‘New Holland’ (i.e. Australian) kangaroos.

The Central Committee was a self-selected group, the Great Powers that had defeated France in 1814: Britain, Russia, Prussia and Austria. (Rather like the UN Security Council of Great Power allies who defeated Germany and Japan in 1945: USA, UK, China, France and Russia nee USSR).

As in our times, the Great Powers were variously disposed to appear fair and in accord with public values. The opinion of the public (and the excluded sovereigns in the salons of Vienna), was each state was equal, but eternal truth of international affairs is that some states are always more equal than others.

After months of debate, the Peace Congress had still not resolved the outcome of the last war and a new war broke out. Napoleon escaped from the island prison that the allies had banished him to after his first defeat. The allies made what historian David King calls the first ever declaration of war against an individual; ‘Napoleon Bonaparte has placed himself outside all human relations and that, as the enemy and disturber of the peace of the world.’ Napoleon was soon defeated utterly, at the Battle of Waterloo.

As in Vienna in 1814, the UN climate treaty negotiations are dominated by Great Powers. The plenary meeting to ratify the text of the climate treaty (the UN Framework Convention on Climate Change) was held during the Earth Summit (UNCED), in Rio de Janeiro in June 1992. All the serious decisions had already been made, in a series of bilateral and multi-lateral caucuses between states and the PrepCons (Preparatory Conferences).

But unlike the treaties at Vienna, the climate treaty is non-binding. Vienna’s Final Act treaty (and its 11 subsidiary treaties) drew on the military dominance of the Great Powers to impose peace on France and quash the territorial ambitions of small states. As the ubiquitous Prince de Ligne said at Vienna, “Politics is the art of making war without killing anyone”.

The fatal compromise of the climate treaty is that subservient to free trade doctrine. Free-trade denies climate treaty states the right to impose legitimate economic sanctions on recalcitrant states. Good states may move ahead, imposing emissions standards on their own industries and citizens, but this gives bad states an immediate competitive advantage.

Consider what Vienna would have been like if it took the non-binding approach. Russia, Britain, Austria and Prussia would have decided that war was bad, laid down their arms and issued some strongly worded statements calling on France to follow their moral leadership.

In the 19th century the idea of an unenforceable Peace would have been discounted, as the diplomatic equivalent of group suicide. Placing all our international hopes on voluntary climate agreements such as the UNFCCC, the Kyoto Protocol and the Copenhagen Pledge is a planetary suicide pact. From this perspective, Japan is quite right to be tearing up hopes of an extension of the Kyoto Protocol at Cancun.

If we are to make peace with the climate we must first win the struggle against the carbon-industrial complex and its proxy wars (over climate science and renewable base-load electricity). We only deserve to win if we are prepared to enforce climate security through trade sanctions or ultimately force itself. We need a powerful international environment court to remove the social licence to pollute. The climate polluter who undermines clean technology is, for our era, ‘the enemy and disturber of the peace of the world’, to use the language of Vienna.

We can justify the clean technology revolution on the principles of climate responsibility and national energy security. This recognises that defeating fossil fuels is an existential, strategic necessity, of the same gravity as war and peace. We accept that violent nations cannot be trusted to make peace unless there is enforcement behind the rhetoric. We must accept that polluting nations cannot be trusted to invest in a clean economy unless they can be forced to do so.

All the clever people at Cancun should direct their energies towards a new era of treaty-making. When our diplomats are done with WikiLeaks, they should be put to work designing the carrots and sticks of a new, ecological order in international relations.

A coalition for climate protection will be able to take action without waiting endlessly for an impossible, 100 per cent consensus. Our best and brightest economists will be able to redesign trade law to fairly reward those inside and penalise those outside, in the most economically efficient way possible.

The benefits of the new paradigm will start to emerge immediately.

The clean technology allies will reward each other with the free flow of intellectual property, goods and services that are climate positive or neutral.

Economic wealth generated by a clean-tech boom will create employment and consolidate domestic political support.

Belligerent polluters can be punished with economic and cultural exclusion.

Developing nations inside the alliance will have the chance to go straight from energy scarcity to reliable renewable energy, without the costly detour of coal dependence.

Nothing short of this will generate momentum towards zero emissions in the OECD and low emissions in the developing world and China. An enforceable regime of climate law will, like 19th century treaties of Vienna, require an alliance based around at least some Great Powers. But staying with a non-binding treaty model means we are all unhappy and the planet is doomed. Good diplomacy is, as always, about taking what you can get.

Dan Cass was the Australian Conservation Foundation’s official observer at the Earth Summit (UNCED) in Rio in 1992. He is a lobbyist.


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Google's computer programme: from search engine to operating system - Telegraph.co.uk

A relentless torrent of news has poured from Google over the last week. On Monday the firm announced a phone, made in partnership with Samsung, that it hopes will rival Apple’s iPhone; next it announced the release of its own operating system, which it hopes will in due course come to rival Windows, the software that forms the basis of most computers on the planet. Today it is back in its heartland of search, revealing the most and least looked for words and phrases online, from people to aspirations.

What is telling however is not Google’s ability to capture a year in review. Of course people were searching “I love football” and “I hate football” in a World Cup year, and of course David Cameron was another top term after the Conservatives formed a Government. But what’s much more interesting is how these results show that Google is now a part of the furniture. People type in “I feel lonely” or “I love dance”.

More and more people are entering those Google searches into Google’s own browser, Chrome, too. This week the company announced that 120 million people are using the stripped down browser that has set a trend that others such as Microsoft’s Internet Explorer have also followed. This time last year, just 40 million people were using Chrome, so the growth is extraordinary. Just as Google took over from incumbents such as Yahoo with web search, it could yet discover a similar trajectory for the browser, because switching is comparatively easy.

Far more challenging than that, however, is Google’s new ambition: Chrome OS is an operating system, which means it would form the basis of everything your computer does. Unsurprisingly for Google, it’s aimed at people who work mostly online. Speed, including booting up in seconds, security and simplicity are the key features.

Indeed, it’s because of the growth of the internet, itself catalysed by Google, that Chrome has come about. More and more applications are now web-based: so email, word processing, music and presentations all happen online. Google’s new phone, for instance, includes a feature called “listen to”. So say “Listen to Kylie Minogue” and it will go to the web, find what tracks you can access and start playing them. This is very different from previous models where users who wanted to listen to music needed to download specific songs, install programmes to play it and organise their libraries. Now, on the phone or in a browser very “thin” software is required, because the web does all the work. It’s a long way from just a few years ago when, say, installing Microsoft Office meant using countless floppy disks.

Brian Rakowski, Google’s director of product development, says, “We launched Chrome because many of us were spending all day in the browser and the browsers weren’t quite up to the task. We wanted them to be simpler, speedier and more secure. Now we’re seeing that a lot of people who are just living in the browser don’t need all the other features in an operating system.”

Sundar Pichai, Google’s vice-president of product management, adds that the approach is genuinely novel compared to how an operating system such as Windows currently works. “The model is fundamentally different because it’s a whole different approach to security. With other operating systems, users have to maintain their applications, protect their data and so on.” Pichai says that with Chrome OS, there’s only really one application, Chrome itself, and therefore everything else is online.

If that approach meets users’ needs, it could almost spell the end for computer viruses, because the prospect of downloading anything would become a thing of the past. Chrome OS also uses a clever technique that means it verifies everything is as it should be every time it starts up. And because Chrome OS is so thin itself, it’s very quick. Such speed and security means it will allow Google to continue to push into business uses, too.

Not everyone is convinced of this plan: Ovum analyst Mike Davis says “Will these workers want Chrome OS on a device such as netbook? No they will want a tablet. Whether Google likes it or not, its former 'partner’ Apple has all of the current mind share on web connected devices with its iPad tablet, and it will have a second version of the iPad with an updated version of its own iOS before Chrome is officially released to the world in the second half of 2011.”

Indeed, Google’s current plan is to test a version of Chrome OS in limited markets on a bespoke laptop. Frequent updates will iron out issues with what is currently unfinished software. So Chrome is currently a long way from challenging Microsoft. But Google’s agenda is clear. As Pichai says, “Google has direct benefits when more people use the web; when people use Chrome and Chome OS we see a direct rise in revenue.” Internet searches are what the company is all about; whether it is making phones, laptops or tablet computers, getting more people online is the one ambition. Users pay for it by clicking on adverts.


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US tactics in Mideast talks criticized - Washington Post

JERUSALEM - The Obama administration's decision to stop seeking a new Israeli settlement freeze as a way back into talks with the Palestinians has diminished prospects of achieving a peace accord within a year and eroded U.S. credibility in the region, analysts said Wednesday.

The decision also represented a belated recognition that even if they had persuaded Israel to renew a construction moratorium in the West Bank for three months, U.S. officials would have faced an even more difficult problem after that expired.

President Obama understood "that after three months of a second settlement freeze, he would have found himself without any kind of agreement and facing repeated demands to extend the freeze again, necessitating another exhausting bargaining session" with Israeli Prime Minister Binyamin Netanyahu, Akiva Eldar, political commentator for the Haaretz newspaper, wrote Wednesday.

Israelis and Palestinians traded blame Wednesday over who was responsible for the U.S. decision, which has left both sides perplexed about the way forward and hoping for clarity from a speech on the Middle East that Secretary of State Hillary Rodham Clinton will deliver in Washington on Friday.

Saeb Erekat, the chief Palestinian negotiator, said the U.S. decision would have "grave consequences in the region.''

"If you cannot have him stop settlements for a few months, what do you expect to get out of him on Jerusalem or the 1967 borders,'' Erekat said of Netanyahu in an interview Wednesday. "I think Mr. Netanyahu knows the consequences for the American administration's credibility in the region.''

Israeli officials, who always were cool to extending a settlement freeze as a precursor to talks, said the Palestinians were to blame for insisting on including Jerusalem in the freeze. Still, the officials portrayed the change in American tactic as an opportunity for progress.

"That mechanism proved not to be effective and now we have to find an alternative mechanism to move this process forward,'' said an Israeli official, speaking on the condition of anonymity because of the sensitivity of the discussions. "As we go into this next stage of the peace process, we think the chances of it succeeding are even greater because of the close coordination with the United States.''

The administration, which in September set a one-year deadline for negotiations, expended enormous political capital over nearly two years by making a settlement freeze a priority. The effort rankled relations with Israel and inflated hopes in the Arab world that the United States could persuade Israel to halt construction in the West Bank and win further Israeli concessions down the road.

Instead, the United States ended up spending more time haggling with Israel over a settlement freeze than negotiating between Israelis and Palestinians over the core issues that divide them, analysts said.

"Trying to get a freeze . . . was always the wrong focus,'' said Aaron David Miller, a former U.S. peace negotiator. "It forced the Obama team to either pummel the Israelis into one or bribe them. Neither worked. And now 20 months in, we have no freeze, no direct talks, no process, and no prospect of a quick agreement. Plus, our street credibility is now much diminished and our options are bad.''

After the 10-month Israeli partial moratorium expired in September, the Obama administration developed a package of incentives, including advanced fighter jets worth $3 billion, to entice Israel into extending the freeze for three more months. But talks on the extension collapsed, including over whether the United States would accept Israeli construction in parts of East Jerusalem that Israel occupied in the 1967 Six-Day War.

"The significance of the U.S. decision to stop pushing for a moratorium . . . is that Obama is refusing to give Netanyahu a seal of approval to build in Jerusalem,'' Eldar wrote.

A Palestinian delegation, which was invited to Washington, won't travel there before Palestinian President Mahmoud Abbas consults in the coming days with the Palestine Liberation Organization's executive committee and his Fatah party's central committee, Erekat said.

Erekat also said in light of the breakdown and decisions by Brazil, Argentina and Uruguay this week to unilaterally recognize Palestine as an independent state, the Palestinians would formally appeal to the U.S. to do the same.

As for West Bank construction, the Israeli official said Israel will continue to build in existing settlements in the West Bank but will not expropriate more land for new settlements.

Israel's security cabinet on Wednesday also decided to allow for expanded exports out of the Gaza Strip. An Israeli official, speaking on the condition of anonymity because he was not authorized to speak on the matter, said that the policy would be fleshed out in the coming days, but in principle, exports of agricultural produce, textiles and manufactured furniture would be among the items that Palestinians in Gaza would be permitted to export abroad or to the West Bank.

Israel has limited exports as part of a blockade of the Gaza Strip that is designed in part to put pressure on the Hamas-led government that seized power there in 2007. The international community has pressured Israel to allow the resumption of exports.


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Democrats in Senate warming to tax deal - Washington Post

Senate leaders are planning to begin debate on a far-reaching tax package as soon as Thursday as rank-and-file Democrats warm to an agreement between the White House and Republicans to extend a host of expiring tax cuts and pump fresh cash into the economy.

Democrats were still angry Wednesday about what they viewed as President Obama's capitulation to GOP demands to preserve tax cuts for the wealthiest Americans, particularly a deal to exempt estates worth as much as $10 million from a revived inheritance tax. But lawmakers said the magnitude of the concessions Obama won came into sharper focus Wednesday as the White House highlighted independent forecasts predicting that the package could create as many as 2.2 million jobs next year.

For a second day in a row, White House officials made the rounds on Capitol Hill, stressing the economic significance of their deal with Republican leaders to preserve tax cuts that are set to expire on New Year's Eve, extend long-term unemployment benefits through next year, and create major new tax breaks for businesses and individuals aimed at spurring investment and consumer spending.

While Vice President Biden and House Democrats met into the evening, White House budget director Jacob Lew and senior Treasury adviser Gene Sperling held an afternoon session to field questions from Senate Democrats, who were more accepting of the package than they were a day earlier in a meeting with Biden, participants said.

"Members are more open today as they read the analyses of this package," said Sen. Richard J. Durbin (Ill.), the chamber's No. 2 Democrat. Citing prominent liberals such as John Podesta, head of the Center for American Progress, and Robert Greenstein, executive director of the Center on Budget and Policy Priorities, who endorsed the White House plan, Durbin said, "These are people that progressives respect and go to, and they've said positive things."

Durbin added that "I just loathe" parts of the deal, such as the provision on the estate tax. But he said: "I understand the predicament that we're in."

Biden faced a far tougher crowd in the House, where a fractious caucus dominated by angry liberals is emerging as the bigger legislative obstacle to the tax plan. During a two-hour meeting, dozens of lawmakers lined up to interrogate the vice president about the deal - almost all of them speaking in opposition, participants said.

"There remain very serious reservations on the House side. I think that there's still a very serious question whether this package can pass in the form it's in now," Rep. Chris Van Hollen (Md.) said afterward. Van Hollen represented House Democrats in bipartisan talks about the tax cuts that were rendered moot when the White House began dealing directly with Republican leaders, a slight that rankled nearly as much as Obama's decision to abandon the long-held Democratic position of opposing tax breaks for the wealthy.

Many Democrats, including Rep. James E. Clyburn (S.C.), the third-ranking House leader, emerged from the meeting saying they could not support the package unless major elements were changed, particularly the estate tax provision.

Most Democrats would prefer to renew the tax, which lapsed last year, with a 45 percent rate on estates worth more than $3.5 million for individuals and $7 million for couples. The Obama-GOP deal would impose a 35 percent tax on estates larger than $5 million for individuals and $10 million for couples for the next two years. If that change were made permanent, it would add $100 billion to deficits over the next decade, Democrats said.

In a forceful presentation, however, Biden made it clear that big changes are not in the cards. "The vice president said: 'This is the deal. Take it or leave it,' " an irritated Rep. Henry A. Waxman (Calif.) said, paraphrasing Biden.

The tax debate is a central piece of a broader strategy to wrap up the legislative session by Dec. 17. The House and the Senate are scrambling to complete unfinished business. This includes a major resolution to continue funding the federal government through Sept. 30, 2011, approved by the House on Wednesday, as well as smaller measures, such as a plan to protect doctors from a sharp cut in Medicare payments, which cleared the Senate by voice vote Wednesday night.


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